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SAP C-C4H56I-34に合格する：正しいC-C4H56I-34日本語練習問題を指定したSAP Certified Application Associate - SAP Service Cloud Version 2

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SAP C-C4H56I-34 認定試験の出題範囲：

トピック
出題範囲

トピック 1

User Management: Here, SAP Consultants explore the mechanisms of controlling access within the system through role-based permissions and onboarding processes for new users. Audit logging techniques are also covered here.

トピック 2

Master Data: This topic familiarizes SAP Consultants with essential processes for managing master data, including customer data creation, maintenance, and archival. It also delves into managing service offerings and product data to align with business needs. Data migration strategies are explained, ensuring the successful import of existing records into SAP Service Cloud while maintaining data integrity.

トピック 3

Service Elements: SAP Consultants delve into configuring service level agreements (SLAs) to uphold service delivery standards, establishing workflows with approval mechanisms, and implementing feedback tools for customer satisfaction. These elements ensure structured and customer-focused service operations.

トピック 4

Basic Setup: In this topic, SAP Consultants gain insights into establishing the foundation of the SAP Service Cloud environment. It encompasses configuring integration settings with SAP and non-SAP systems, enabling seamless connectivity, and customizing the user interface for usability and branding.

>> C-C4H56I-34日本語練習問題 <<

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SAP Certified Application Associate - SAP Service Cloud Version 2 認定 C-C4H56I-34 試験問題 (Q37-Q42):

質問 # 37
What steps must the administrator perform to give service agents access to knowledge base articles? Note: There are 2 correct answers to this question.

A. Set up knowledge base articles in SAP Service Cloud Version 2.
B. Configure the relevant integration flow.
C. Maintain the knowledge base provider settings in SAP Service Cloud Version 2.
D. Obtain API token credentials from the knowledge base provider.

正解：B、C

解説：
To enable knowledge base access:
* Configure integration flow (A): Establish connectivity between SAP Service Cloud and the knowledge base system (e.g., SAP Knowledge Base).
* Maintain provider settings (C): Define endpoints, authentication, and search parameters in SAP Service Cloud.
* API tokens (B) are part of provider-specific configurations but not standalone steps.
* Articles (D) are maintained in the external knowledge base, not directly in Service Cloud.
References:
* SAP Help Portal: Knowledge Base Integration
* SAP Documentation: Configuring Knowledge Base Providers

質問 # 38
You are an administrator and want different user groups to have different fields access in the UI in SAP Service Cloud Version 2. Which functionalities would you use to enable this? Note: There are 2 correct answers to this question.

A. Page layout
B. Adaptation
C. Auto flow
D. Language adaptation

正解：A、B

質問 # 39
Which access restriction types are available in SAP Service Cloud Version 2? Note: There are 3 correct answers to this question.

A. Restricted
B. Full access
C. No access
D. Define specific restriction
E. Unrestricted

正解：A、C、E

質問 # 40
What steps must the administrator perform to give service agents access to knowledge base articles? Note: There are 2 correct answers to this question.

A. Set up knowledge base articles in SAP Service Cloud Version 2.
B. Configure the relevant integration flow.
C. Maintain the knowledge base provider settings in SAP Service Cloud Version 2.
D. Obtain API token credentials from the knowledge base provider.

正解：A、C

解説：
To give service agents access to knowledge base articles in SAP Service Cloud Version 2, administrators need to perform specific configurations within the system. This involves maintaining the settings for the knowledge base provider, which could be an internal solution or a third-party service integrated with SAP Service Cloud.
By properly configuring these settings, the system can connect to the knowledge repository and retrieve relevant articles. Additionally, setting up the knowledge base articles within SAP Service Cloud is essential.
This setup includes defining article structures, content, and access permissions to ensure that agents can efficiently find and utilize the information to assist customers, thereby enhancing the quality and speed of service

質問 # 41
Which of the following objects can be replicated from SAP Service Cloud Version 2 to SAP S/4HANA?
Note: There are 2 correct answers to this question.

A. Registered products
B. Service contracts
C. Products
D. Contacts

正解：A、D

解説：
According to the SAP Service Cloud Version 2 for Utilities Integration with SAP S/4HANA document, the following objects can be replicated from SAP Service Cloud Version 2 to SAP S/4HANA: Business Partner (Customer - bi-directional), Equipment (bi-directional), Registered Product (bi-directional), Contact (bi- directional), and Service Order (bi-directional). Therefore, the correct answers are A and B, as registered products and contacts are among the objects that can be replicated. References = SAP Service Cloud Version
2 for Utilities Integration with SAP S/4HANA

質問 # 42
......

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