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100% Pass Quiz 2025 Latest ServiceNow CIS-ITSM: Certified Implementation Specialist - IT Service Management PDF Questions

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ServiceNow CIS-ITSM Certification is designed for IT professionals who want to validate their skills and expertise in implementing IT Service Management (ITSM) solutions using the ServiceNow platform. Certified Implementation Specialist - IT Service Management certification is ideal for individuals who are responsible for configuring, implementing, and managing ServiceNow ITSM applications in their organization.

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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q47-Q52):

NEW QUESTION # 47
Which two types of data can a sales representative access from the Forecasts tab when using Collaborative Forecasts? (Choose two.)

A. Opportunities that make up each forecast amount
B. Forecast amount for each opportunity stage
C. Forecast amount for each forecast category
D. Forecast amount for other representatives on their team

Answer: A,C

NEW QUESTION # 48
The key stakeholder for your ITSM implementation wants to have SLAs on every Task record.
What advice do you give regarding SLAs on Problem records?

A. SLAs are be counterproductive to problem management, as the key objective is to permanently fix an error no matter how long that may take
B. SLAs are available for problem management, but require custom code
C. SLAs re recommended in the ITIL framework for problem management
D. SLAs are essential to problem management, as support specialists need to quickly identify root causes

Answer: A

Explanation:
https://docs.servicenow.com/ja-JP/bundle/utah-it-service-management/page/product/problem-management/concept/c_ProblemManagementProcess.html

NEW QUESTION # 49
For the majority of catalog items, the customer requires quantity and price to be displayed. However, for one item, the customer would like to omit these two fields.
Which of the following approaches should be used to satisfy this requirement?

A. Set "Use Cart Layout" to false on the Catalog item and set both "No Quantity" and "Omit Price" in
"Cart" to true.
B. Set both "No Quantity" and "Omit Price in Cart" to true on the Catalog Item.
C. Write a Catalog Client Script for the item and use g_form.setDisplay() to hide each field.
D. Cart options are set using system properties and cannot be changed for individual items.

Answer: A

NEW QUESTION # 50
The marketing department at Universal Containers regularly changes the page layout requirements for its custom marketing objects. The VP of Marketing has asked the administrator for permission to configure only these objects.
What can the administrator do to meet this request?

A. Enable the Marketing User permission on the user record for the VP of Marketing.
B. Set up the VP of Marketing as a delegated administrator for the custom marketing objects.
C. Create a custom profile with Edit permission on the custom marketing objects and assign to the VP of Marketing.
D. Grant the VP of Marketing the ability to log in as a user who is an administrator.

Answer: B

NEW QUESTION # 51
Which condition must be met to have a knowledge article display on the Knowledge Home Page in the Featured Content section?

A. The Feature field on the article must be set to true.
B. A record must be created in the Featured Content [kb_knowledge_keyword] table referencing the Article and a keyword of "homepage."
C. The article must have a 4 star rating and be among the top 10 articles most frequently attached to Tasks.
D. A record must be created in the Featured Content [kb_knowledge_keyword] table referencing the Article and a keyword of "featured_content."

Answer: B

NEW QUESTION # 52
......

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